United States Shipping:
All U.S. orders are shipped with USPS or UPS regular airmail. Shipping times can vary. Please allow 2 - 5 business days for shipping to the U.S. Please note: If a tracking shipping option is not selected if the package is lost in transit, we are not responsible for covering the cost if the package is lost.
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 - 3.5 weeks for delivery to all international destinations. Please note: If a tracking shipping option is not selected, if the package is lost in transit, we are not responsible for covering the cost if the package is lost.
Sometimes international orders can get stuck at the border while being processed by Customs. This will often delay a package 1 - 2 business days. Once a package leaves the PetVoxy warehouse, we no longer have control over shipping times. At that point your package becomes the property of UPS until it is delivered to your address.
Where do you ship?
When will you ship my order?
All orders are shipped out within 1 business days upon receiving your confirmed order.
Petvoxy is not responsible for any return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
Are shipping times guaranteed?
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from Petvoxy workshop, they are then property of USPS or shipping carrier. Petvoxy is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
What are the taxes and duties I will have to pay?
This depends on your country. In the US we charge a mandatory 6% to all trades.
*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the purchaser and will not be refunded or reimbursed by Petvoxy for any reason.