We endeavor to guarantee your positive shopping experience and happiness. Buying awesome products for your beloved pets and you should be simple and fun, not a chore to avoid. We try our best efforts to offer a 100% happiness guarantee to our customers. Trust us, trust Petvoxy with confidence.
Please read the Return Terms below to help you find out the process.
All full-priced items can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel, (21 days for international returns).
You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below.
Product return received within 14 days of receiving your order (21 days for overseas parcels)
Product condition in new and unworn with all original swing tags attached
Product not be refund, marked as a “On Sale” or “No Return Applicable”” item on product page
Product must not have make-up or fake tan marks
Product must not smell of perfume, deodorant or washing power
Make sure to also include Petvoxy Returns Form with your order and invoice.
We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.
The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage.
We will not process returns until your item is received by us.
That while every effort is made to accurately display the color of our products, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. There maybe 1-2 cm deviation in different sizes. Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures.
With our 100% money back guarantee, if you are dissatisfied with your purchase for any reason, we will happily refund or exchange your purchase. After all, your satisfaction is our top priority. If you encounter any problem, our customer service is available and we are ready to answer all your questions.